Know what to expect when you contact Ogera support.
By Channel
| Channel | Response Time |
|---|---|
| Live Chat | Under 5 minutes |
| Within 24 hours | |
| Social Media | Within 4 hours |
By Issue Type
| Issue Type | Resolution Time |
|---|---|
| Simple questions | Same session |
| Account issues | 1-2 business days |
| Technical issues | 2-3 business days |
| Billing disputes | 3-5 business days |
Priority Support
Premium members receive priority support with faster response times.